- Title
- The role of ambidextrous capabilities and advanced users on outsourcing service providers’ innovation performance
- Creator
- Kanani Moghadam, Fatemeh
- Relation
- University of Newcastle Research Higher Degree Thesis
- Resource Type
- thesis
- Date
- 2019
- Description
- Research Doctorate - Doctor of Philosophy (PhD)
- Description
- As pointed out by Friedman (2005), outsourcing and offshoring are among 10 forces that flattened the world. However, compared with research on outsourcing clients, there is still relatively little knowledge about whether and how outsourcing service providers (OSPs) can benefit from interacting with their customers in the service provision process. While the majority of organisations view innovation as an internal process, the importance of using external sources of knowledge has been continuously growing. Given the dispersion of valuable knowledge across firm boundaries, achieving external knowledge flows is a critical capability for gaining sustainable competitive advantages. Drawing upon the theoretical lenses of organisational learning and the customer-active paradigm (CAP), this thesis integrates the role of outsourcing service providers’ internal learning capabilities and external sources of knowledge from customers and examines how combining OSPs’ ambidextrous learning capabilities and knowledge from advanced users can lead to improved OSP innovation performance. A three-study mixed methods research program is designed to address the research questions. The first study uses multiple regressions and highlights the importance of ambidextrous learning capabilities in service providers (i.e., exploring novel knowledge while simultaneously exploiting existing knowledge), as well as having more sophisticated and more involved customers. The second study uses partial least squares structural equation modelling (PLS-SEM) and complements the first study by showing that sophisticated and involved customers strengthen the positive relationship between ambidexterity and innovation performance in OSP companies. The third study uses fuzzy set qualitative comparative analysis (fsQCA). It confirms the findings of the previous two studies and highlights the importance of OSP–customer collocation.
- Subject
- ambidexterity; lead users; outsourcing; innovation
- Identifier
- http://hdl.handle.net/1959.13/1395648
- Identifier
- uon:33918
- Rights
- Copyright 2019 Fatemeh Kanani Moghadam
- Language
- eng
- Full Text
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | ATTACHMENT01 | Thesis | 1 MB | Adobe Acrobat PDF | View Details Download | ||
| View Details Download | ATTACHMENT02 | Abstract | 163 KB | Adobe Acrobat PDF | View Details Download |